Melbourne 0

Greystone College Melbourne

Certificate II in Customer Engagement

The Certificate II in Customer Engagement will prepare you for success in workplaces that are driven by customer relationships. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers. Students will also learn about key technologies used for customer engagement, such as contact management systems, and online communication softwares like email, chat software and more. Successful graduates will be able to interact with customers, work with multiple communication channels, capture data and organise information, and receive and respond to customer requests.

 

Study Schedule/Delivery Mode

In all of our programs, you will build a timetable which combines 6 hours per week of online study and 14 hours per week of in-class study. The online study component includes exercises, discussion forums, and resources to help with assignments and to provide foundational academic and learning skills. In-class study schedules combine the core lecture with foundation skills and PASS classes. 


Porduct SKU : 7383182

First Instalment
First Instalment AUD2,900.00
Total duration 9 MONTH(S)

Availability: In stock

First Instalment AUD2,900.00
Total duration 9 MONTH(S)
You Receive
FreeMONTHS
Enrolment Fee
Materials Fee
First Instalment
Tuition Fee
MONTH(S)

Promotions

Enrolment Fee
Materials Fee
Free MONTH(S)
MONTH(S) + Free MONTH(S)
Micro Instalments
Special Price
Reduced tuition fee
Extras
Initial Payment

Course

School

Greystone College is part of the ILSC Education Group, which has been offering students quality language learning and vocational training programs since 1991.

 

Greystone College was established in 2005, and offers Vocational and Educational Training (VET) programs that meet the standards set by the Australian Qualifications Framework (AQF). Students who complete a program at Greystone College will leave with valuable skill sets in International Business, Leadership, Marketing, Customer Engagement, and Business, and will gain qualifications that are recognized and transferable across Australia.

 

 

Intake

Course start

Timetable

Option 1 (Intensity: 20)

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
13:15 - 21:00
Media

Media videos

Location

Localization

Information

Melbourne, 540 George Street / Level 6 & 7
NSW 2000
Top

Contact us!

If you have any questions, write to us office@easyaustralia.com.au or call us
+61 2 808 436 31